Returns & Exchanges
At Salalahnuts, we take pride in the quality of our premium nuts and dried fruits, ensuring every order meets our high standards for freshness. If your purchase arrives damaged or incorrect, we offer a hassle-free return or exchange process within 7 days of delivery.
Contact Support
Reach out to our customer service team via email or phone within 48 hours of receiving your order to report any issues or quality concerns.
Provide Documentation
Please provide your order number along with clear photographs of the product and packaging to help us assess the condition of your items.
Approval & Verification
Our quality control team will review your request to ensure it meets our food safety guidelines for returns and issue a return authorization if approved.
Refund or Replacement
Once approved, we will either ship a fresh replacement of your favorite nuts immediately or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing